1 reviews | Active since May 2010
Wifi Data Package is open (Uncapped) while supposed to be closed (capped)
<p>I have a wifi router contract with 2G + 2G night owl data package, this contract is expiring in September 2016.</p> <p>For the past two months I have received ridiculous bills and when I enquired they responded that I have an open contract I then said but it was never open and also when I decided to take the contract I confirmed it will not be able to go over 2G and that I would receive sms's when almost out of bundle. It should have been corrected but still isnt, the sms's was send to the router itself and not to the main number of this contract, which was the request. Last month I had to pay R700 more and this month I was billed for R3100. This is highly unacceptable and I will not be renewing my contract with this service from Vodacom.</p> <p>T</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
