1 reviews | Active since Apr 2017
wifi data over used
<p>I toke out a wifi router 10gig data contract (5gig and 5 gig midnight). I said i would cancel my data on my cellphone and use the wifi. </p> <p>I have not even had the contract for a month yet and i have gone through about 20 gig data all during the day. The first 5gig was used in like 8 days. I want to cancel this contract but i have 7 days when getting the contract to have cancelled it. So when i call vodacom they said to cancel the contract i must pay in R5400 in.</p> <p>When conected to the wifi the updates happen automatically for your cell phone. </p> <p>I have phoned vodacom customer care and the solutions side like every 3rd or 4th day, its is crazy.</p> <p>I dont want the wifi router, they should make the cool off period 30 days and not 7. i would just prefer to load the data onto my phone myself.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Carin,
As discussed, your issues have been addressed and resolved.
Regards,
UW
Best regards,
Dear Carin,
As discussed, your issues have been addressed and resolved.
Regards,
UW
Best regards,
