CW
Carin W

1 reviews | Active since Apr 2017

19 Apr 2017, 12:49

wifi data over used

<p>I toke out a wifi router 10gig data contract (5gig and 5 gig midnight). I said i would cancel my data on my cellphone and use the wifi. </p> <p>I have not even had the contract for a month yet and i have gone through about 20 gig data all during the day. The first 5gig was used in like 8 days. I want to cancel this contract but i have 7 days when getting the contract to have cancelled it. So when i call vodacom they said to cancel the contract i must pay in R5400 in.</p> <p>When conected to the wifi the updates happen automatically for your cell phone. </p> <p>I have phoned vodacom customer care and the solutions side like every 3rd or 4th day, its is crazy.</p> <p>I dont want the wifi router, they should make the cool off period 30 days and not 7. i would just prefer to load the data onto my phone myself.</p>

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Replies (2)
Vodacom
Vodacom's reply19 Apr 2017, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Apr 2017, 14:39
Official

Dear Carin,

As discussed, your issues have been addressed and resolved.

Regards,

UW

Best regards,