Wifi Bundle and Router

I have upgraded my wifi bundle and received a new router. This was done after i received numerous marketing calls by vodacom in July, which was a mess from the begging. I have called the support center to activate the device up until now i have not been able to use the service. I have paid for two consecutive months and have not been able t use the service. Finally on the 11th September 2018 when i called in I was told to go to a vodacom shop and do a sim swap, which is going to cost me more money. I should have been told in the first place and given a new sim card. On to add to that the consultant said i must call them back to activate the service. I am very unhappy with this service.