BM
Bantu M
1 reviews | Active since Oct 2023
22 May 2024, 19:49
Wifi
One of their employees came to my house to migrate the WiFi to Fibre, all paper work signed knowingly that I am migrating my WiFi, all to find out that this was a new application, migration was not done and when I call them they are telling me that this is a different product, how am I suppose to know that, and if this is a different thing I should have not accept this, now I am paying WiFi and fibre on one house, that’s how I am treated from Vodacom, I will never ever do a contract with them
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Replies (2)
Vodacom's replyOfficial
23 May 2024, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2024, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
BM
Bantu M's updateReviewer Update
25 May 2024, 18:01I find this very difficult if you did not reach me on my number why did you not send an email to me
You do have my email and I have forwarded what you have requested, I'm working at the banking institution I can't use my phone during working time
now I see you have closed the query without any feedback
Is this how you treat your customers?
I am very much aware that I did went to your branch 2023-01-06 to purchase the Home internet,
One of your agent came to my house and advised me that I can migrate the home internet to fibre
Now you are telling me to pay for cancelation fee for the false information received from you guys?
You do have my email and I have forwarded what you have requested, I'm working at the banking institution I can't use my phone during working time
now I see you have closed the query without any feedback
Is this how you treat your customers?
I am very much aware that I did went to your branch 2023-01-06 to purchase the Home internet,
One of your agent came to my house and advised me that I can migrate the home internet to fibre
Now you are telling me to pay for cancelation fee for the false information received from you guys?
BM
Bantu M's update25 May 2024, 18:01
Reviewer Update
I find this very difficult if you did not reach me on my number why did you not send an email to me
You do have my email and I have forwarded what you have requested, I'm working at the banking institution I can't use my phone during working time
now I see you have closed the query without any feedback
Is this how you treat your customers?
I am very much aware that I did went to your branch 2023-01-06 to purchase the Home internet,
One of your agent came to my house and advised me that I can migrate the home internet to fibre
Now you are telling me to pay for cancelation fee for the false information received from you guys?
You do have my email and I have forwarded what you have requested, I'm working at the banking institution I can't use my phone during working time
now I see you have closed the query without any feedback
Is this how you treat your customers?
I am very much aware that I did went to your branch 2023-01-06 to purchase the Home internet,
One of your agent came to my house and advised me that I can migrate the home internet to fibre
Now you are telling me to pay for cancelation fee for the false information received from you guys?