SD
Samantha D

1 reviews | Active since Sept 2020

01 Sept 2020, 06:19

WiFi

Terrible service with ground fibre. I signed up with Vodacom fibre in May and I have been charged double fees every month since. They are billing me for two lines and I only have one. I have tried telephonically and via email for 5 weeks to resolve this and still nothing gets done. They just keep closing the query and ignoring my complaints. I have even tried to cancel the service and that gets ignored. I highly recommend using another company for WiFi and not Vodacom . I have been a loyal cell phone contract client for 20 years.This is how you get treated by supporting Vodacom.

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2020, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team