1 reviews | Active since Oct 2016

22 Nov 2016, 22:36

Wifi

<p>Received my WiFi after numerous queries as per previous complaints. Phoned to get it activated. After 2-3 days phoned back and was told they will escalate it. Phoned last week Friday, still busy with the activation. Phoned this afternoon. Same story. Really Vodacom. Your service is lacking. I have 8 contracts with you and have been a loyal customer, but I am thinking of taking my business elsewhere. I have paid for the usage of the WiFi this month. The month is over! Will that Gigs be rolled over??</p>

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Replies (1)
Vodacom
Vodacom's reply23 Nov 2016, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team