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Welma L

1 reviews | Active since Jun 2015

15 Jan 2020, 10:32

Wiaitng for feedback!

I phone customer care on 18 Dec 2019 and logged a query. They promissed me feedback within 2-3 working days. After 2 workings days I contacted them again and the lady assured me I will receive feedback within 5-8 workings days?? After 12 working days I contacted them and my case was closed WITHOUT notifying me! Again I requested someone from the upgrades Department to contact me and explain what is going on! It is already 8 working days later again with NO phone call or feedback. Should I again crawl back to them????? My first enquiry was about a data upgrade in July 2019 which the sales person PROMISED me and remember the phone call is recorded...we can still upgrade our phones in Jan 2020....lying lying lying...we tried to upgrade and Vodacom says only in April 2021!! PATHETIC!!! I am still waiting for my query of 18 Dec to be resolved!!!! Vodacom is going one way and that is DOWN!!!

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Replies (3)
Vodacom
Vodacom's reply15 Jan 2020, 11:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WL
Welma L's update15 Jan 2020, 11:12
Reviewer Update
Thank you for your quick response. I'll appreciate to not waste any more of my time that they make sure to be fully aware of my query logged and will come with a solution.
Vodacom
Vodacom's reply04 Feb 2020, 14:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team