Wi-fi router contract

I app**** for the Wi-fi router contract R279 p.m. 5 gig with terabite harddrive. Now I was told the 9th of August they are awaiting stock and that I would have the router by the Tuesday. I would be phoned the moment it arrived. Nobody phoned. I went to ask the 15th of August just to be told the lady before me just took it. I asked how can they give away someone elses order, well apparently nobody tells anybody if they are waiting for stuff for a client on a contract. Wesley had gone on leave and asked nobody to look into his contracts etc. I again went on the Monday to enquire if stock has arrived and then Wesley said they are waiting for a batch to arrive the Tuesday. Nobody phones you or emails to let you know what is happening. Now nobody apparently knows when they will be receiving stock again! Now if vodacom staff communicated with each other about orders for contracts I could have had the router along time ago! Very unhappy with the type of client service I am currently receiving from vodacom!!! 3 Visits later, couple of phone calls wasted and still i am where i have started with vodacom. Dissapointing to say the leaste.