LC
Ludwig C
1 reviews | Active since Sept 2015
19 Nov 2015, 07:16
Wi-Fi Rooter
On Friday 10/04/2014 Vodacom Rewards company contacted my wife Constance Conradie with ID *** offering her a reduction in her existing contract. She refered them to me as I was the person responsible for the paymant of the contract. With the understanding that the contract monthly billing would be reduced I agreed to the contract.When the new device was delivered to me I found out that this was a new contract alltogether which was not the agreemnet. I sent the device (Wi-Fi Roter) with IMEI *** back to them. In the process the Sim Card got lost and the contract was never cancelled. I later did a Sim swap and used the sim card as a Data Catd on my laptop. Subsequently I requested the Vodacom rewards company to return the Wi-Fi Rooter to me as I am still paying the contract, with no succes. The team leader Tebogo promised that the device will be delivered but up to date it is not happening.
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Vodacom's replyOfficial
19 Nov 2015, 09:26Hello Lebandiet,
As per our conversation we have found a solution to your query where we will refund you Vodacom account with the handset payments you have made so far since the contract started.
Kind regards
Maxwell
As per our conversation we have found a solution to your query where we will refund you Vodacom account with the handset payments you have made so far since the contract started.
Kind regards
Maxwell
Best regards,
Vodacom's reply19 Nov 2015, 09:26
Official
Hello Lebandiet,
As per our conversation we have found a solution to your query where we will refund you Vodacom account with the handset payments you have made so far since the contract started.
Kind regards
Maxwell
As per our conversation we have found a solution to your query where we will refund you Vodacom account with the handset payments you have made so far since the contract started.
Kind regards
Maxwell
Best regards,