Wi-Fi not working. Vodacom staff closing my service requests despite not being assisted.

I need someone to explain to me why I need to give Vodacom fibre 30 calendar days to cancel my fibre line when it has not been working since around 21/22 November 2024?

I have called them more than a dozen times about my fibre line. It took them over a week to send a technician. Same technician did nothing and claimed my router just needed its sockets to be cleaned! Within an hour of leaving my house, the Wi-Fi was not working.

I called in a further dozen times to report this issue but kept being told it’s been escalated and the operations team will assist me.

Today is the 15th of December 2024. My WiFi is still not working. When I tried cancelling I was told to give Vodacom 30 calendar days. For what? For a line that has not been working since 21/22 November? Now the must deduct their fees for December AND January despite my line not working.

I need this service terminated immediately so I can move on to another service provider. I don’t see why I should give Vodacom the entire month of December and January to ***** me over despite being a paying customer.

They even had the audacity to close my service request because it was open for too long despite them not resolving my issues. ***?!