WI FI LINE DOWN FOR 4 DAYS AND STILL WAITING FOR ASSISTANCE

I was to express my upmost dissatisfaction with the service that I have “not” received form Vodacom. this is the second time in 6 months that this has happened.

My fiber line has been down from for 4 full days. I have been contacting the call center every day with absolutely no joy.

They keep saying they have assigned it and escalated it but still no one has contacted me and it is still not working.

now, again it has been escalated to the manager to intervene.. this will probably take another 24 to 48 hours and then another excuse will be its the weekend so they cannot come out to fix it!!!!!

I called again today, still absolutely no progress, no updates....

I am still waiting.....

Does Vodacom ever do anything about these continuous complainants they get...?