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Gregory M
1 reviews | Active since Aug 2024
27 Aug 2025, 08:17
Wi-Fi Down, and no help from Vodacom
How does one get a response and help from Vodacom. My wifi went down on Saturday night at about 9PM.We logged a call with them on Sunday morning and up to now we have not received feedback and have no clue what the problem is. We called several times yesterday and were told that someone would get back to us, but we are still waiting, and the wifi is still down.
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Vodacom's replyOfficial
28 Aug 2025, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2025, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gregory M's updateReviewer Update
28 Aug 2025, 14:05We are still waiting for someone to contact us despite several more calls to your call centre.
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Gregory M's update28 Aug 2025, 14:05
Reviewer Update
We are still waiting for someone to contact us despite several more calls to your call centre.