Wi-Fi contract cancellation
I am trying to cancel my contract with Vodacom which ended July to no success I called them end of July notifying the that I don't want to carry on with the contract and they did not cancel, I noticed that they are still billing the account I contacted them again no help, today I checked again and still the contract is not cancelled I am frustrated I don't know what to do now to get help. I asked for reference number and they said next time I call I must tell me the last date and time I called
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Replies (4)
Vodacom's replyOfficial
06 Oct 2020, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2020, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Oct 2020, 13:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Vodacom's reply09 Oct 2020, 13:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
's updateReviewer Update
09 Oct 2020, 23:21I don't understand how you were not able to make contact with me because yesterday I received a call and the consultant was still trying to convince me to continue with the router contract at a lower cost and I was so surprised seriously I don't understand which part is not clear when I say I don't need the Wi-Fi contract
yet as advised above I will call the given number above
yet as advised above I will call the given number above
's update09 Oct 2020, 23:21
Reviewer Update
I don't understand how you were not able to make contact with me because yesterday I received a call and the consultant was still trying to convince me to continue with the router contract at a lower cost and I was so surprised seriously I don't understand which part is not clear when I say I don't need the Wi-Fi contract
yet as advised above I will call the given number above
yet as advised above I will call the given number above
's updateReviewer Update
30 Dec 2020, 06:385 months later I am still waiting for my router contract to be cancelled if this is not abuse I really don't know what else to call it I am out of words for the unfair service Vodacom is giving me it is unfairly sad honestly
's update30 Dec 2020, 06:38
Reviewer Update
5 months later I am still waiting for my router contract to be cancelled if this is not abuse I really don't know what else to call it I am out of words for the unfair service Vodacom is giving me it is unfairly sad honestly