Wi-Fi connection outage

Today at 15:03 my WiFi connection stopped working so i called in and they told me that it's happening to several Estate's.....

Did they inform us? Did they send any form of communication to us? What relationship are they showing us? Most relationships end because there is zero communication which makes another party involved feel less valued.

I just started training and i work from home and our training is very important that we do not skip even a day and i have lost hours already, they said their technicians will sort it out, when?

I find them very unprofessional for not sending even an sms just to show they care and they understand the inconvenience caused by their Outage to several Estate's.

I'm in Port Elizabeth Four Leaf Estate in Parsons Vlei. No refrence number that was given.

I'm deeply hurt.