Wi-Fi connection issue

Our WiFi has been offline from 1st Oct until today (it’s 9 days now) 😭 every single day they make us do their lousy troubleshooting and it NEVER works. So today I asked to talk to the supervisor cause I’m so tired of these agents who don’t actually help me and WOW what a DISRESPECTFUL and ARROGANT supervisor by the name of Devi/Defi she was worse than the agents and even raising her voice at me. At first they blamed Metro fibre and unfortunately for them Metro fibre CCs me in the email and responded to them and said they don’t have any connection issue, so the problem is not with them. To cut the long story short, I’m still without any internet and my query is still unresolved 💔that time I work from home so internet is #1 priority. Matter of fact, they are telling me to wait 24-48 hours , how am I supposed to wait 24-48 hours for a problem I’ve been calling them EVERY SINGLE DAY from the 1st Oct. I’m really not willing to wait 24-48 hours when I’ve been so patient with them calling everyday complaining about the same thing. If I could give them a rating lower than 1 I’d definitely do so. All I really want is my internet restored so that I can work, but they don’t seem to care about their customers.