1 reviews | Active since Feb 2013
WI-FI complain
<p>Vodacom phoned me with a proposal to upgrade wi-fi from 3 GB to 5 GB for the same instalment of R199 per month. A new router was delivered at my home(looks the same as the previous one). After investigating i find out that i am paying for 8 GB. The anderstanding was that this is a upgrade from 3 to 5. There is no way that i could make contact with the correct people at Vodacom to clear my problem</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,