BR
Brendan R

1 reviews | Active since May 2020

13 Mar 2021, 12:54

Wi-Fi calling not working!!!!

You guys are misunderstanding me. Wi-Fi calling is still not working on my one device. The other device on the red plan works, but I can only receive incoming calls up to 36 hours when coming from a cell coverage area into an area where there is no coverage. After this I can only make calls and send and receive sms’s. Wi-Fi calling meaning you are using your existing cell number to make and receive calls normal calls through a Wi-Fi network instead of through 3G, 4G or 5G irrespective whether or not you have cell phone coverage. It seems only the red plans allow you to do such calling. I am not taking about Skype, WhatsApp, Messenger and other social media platforms to make and receive calls through a Wi-Fi network.

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2021, 16:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,