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DM
D M

1 reviews | Active since Oct 2022

26 Nov 2024, 07:06

Wi codes do not work yet again

vodacom yet again gives wi codes that do not work, i have wi codes for nandos yet i drive all the way there only to be told they are invalid. netflorist wi code also invaid. this is the 4th time i am having to wrtie this review. seems like vodacom is using wi codes to trick consumers into signing up with them.

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Replies (4)
Vodacom
Vodacom's reply26 Nov 2024, 07:46
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

DM
D M's update27 Nov 2024, 20:41
Reviewer Update
Still awaiting your reply
DM
D M's update28 Nov 2024, 16:59
Reviewer Update
not sure why im being ignored
Vodacom
Vodacom's reply16 Dec 2024, 13:57
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, we have escalated your query to our Support Team. Based on the feedback provided the team has assisted and issued a refund for the amount of Vodabucks for each cell number.

Apologies for any inconvenience this may have caused. 

Regards, 

Consumer Website Team

Best regards,