1 reviews | Active since May 2012
Why you *****ing my DATA?
<p>I bought a data bundle on the 13th of April(1gig), when I woke up on the 17th all of my data and some of my airtime as well. I still have the sms saying my bundle would only expire on the 26th of April. I then went in to a Vodacom Data store that pulled up my record and showed me that I had 850mb left before Vodacom expired my data bundle, but they are not allowed to print or email me any of this(they were very helpful). Then came my phone call to their call centre, this lady stuck to the script and told me that I used up all my data. Even after I told her the data store showed me their mess up she told me I must have used up the 850mb within the 2 minutes that is not on her system. She has logged a call, and will let me know if they disagree with her in about 7 working days,might take longer. So now I have to load more airtime to buy another data bundle. This is **************** guys, and this big corporate is not accomodating at all.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused. You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused. You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
