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Nico A

1 reviews | Active since Feb 2018

14 Aug 2018, 15:41

WHY YOU SHOULD NOT USE VODACOM AS YOUR SERVICE PROVIDER

why you should not consider using VODACOM as your service provider. they don't care about there existing customers, you will be one as soon as you purchase one of there products and should they make a mistake on your account, you will wait forever and you will not get what you expect. VODACOM accounts department is totally useless and *********** and nobody is responsible for any of there actions or the actions of there staff. My son purchased a laptop over 2/3 years with a debit order of R380/month and in the first 2 months they deducted the entire price of the laptop, the 1st months deduction has still not been given back to him and he was without money the entire month due to a mistake VODACOM made and who is running around trying to rectify this problem, NOT VODACOM, they don't care about you because you have signed a contract, they only care about new customers and once they have them they will treat you like dirt and will not assist you in your time of need. You will make a big mistake if you support VODACOM, rather try another service provider that will care for its customers.

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2018, 16:41
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team