MB
Marian B

1 reviews | Active since Oct 2016

06 Oct 2016, 00:30

Why you should NEVER buy a Vodacom product from Mondo Mobile

<p>Mondo Mobile sold me a migration for my cellphone from Smart M to Smart L which would have been a great move but for the fact that they erroneously app**** the change to my ROUTER!!!</p> <p> </p> <p>Endless phone calls and e-mails since 6 SEPTEMBER and still no correction or reversal of Mondo Mobile's error and Vodacom keep referring me back to their agent Mondo Mobile. </p> <p> </p> <p>The out of bundle charges on my router usage have reached a staggering amount for which I CANNOT be held responsible as the error is NOT of my making. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team