TB
Thandeka B
1 reviews | Active since Jan 2013
15 Jun 2020, 12:29
Why would you close my complaint without resolving it
I complained that we are no longer able to access youtube, even after blocking and unblocking it. The call center agent said it would return within 48 hours, it has been 3 weeks with multiple complaints back and forth. Vodacom has now closed the call, yet they have not resolved the issue. This makes no sense, how do you close a call without resolving it? Nonsense
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Vodacom's replyOfficial
15 Jun 2020, 14:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team