Why would I get cut off twice at the call centre?

I asked Regan why I couldn't reset my Vodacom protect password online and he says he cannot answer that. Then he cut me off!!!<br> <br> Jade tried to assist, but she cut me off too.....<br> <br> What a waste of time.<br> <br> Call me so that I can reset my Vodacom protect password, as YOUR website is not working, nor is YOUR call centre competent.