1 reviews | Active since Sept 2014
Why would anyone use Vodacom?Absolutely disgusting
Two months ago i visited a vodacom store to get my bank details changed. They confirmed that my details would be changed and i left it at that. <br> The month went by and my debit order was never taken off. Vodacom were then on the phone in a shot as you'd expect complaining about why it wasn't paid. I explained the situation and that they had not changed and they complained that the message didn't get from one department to the other.<br> They then changed the details for me over the phone and we re-scheduled the debit order to run the following week to settle the account which i was happy with. <br> Then they didn't take the money out on the day that we agreed for this to happen. After a further 2 phone calls to vodacom i was assured this would happen on the next attempt and still didn't. <br> Explaining that i couldn't afford for my phone to be suspended as it is a work phone, Vodacom suspended it anyway. Sheer incompetence from the very bottom to the very top. After asking to leave vodacom i was told they would not port my number over as i was in a contract and it was suspended and they couldn't tell me how to pay. Always the big corporate's who really don't care who they hurt on the way!<br> <br>
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
