WJ
Warren J

1 reviews | Active since Sept 2014

20 Aug 2015, 13:08

Why would anyone use Vodacom?Absolutely disgusting

Two months ago i visited a vodacom store to get my bank details changed. They confirmed that my details would be changed and i left it at that. <br> The month went by and my debit order was never taken off. Vodacom were then on the phone in a shot as you'd expect complaining about why it wasn't paid. I explained the situation and that they had not changed and they complained that the message didn't get from one department to the other.<br> They then changed the details for me over the phone and we re-scheduled the debit order to run the following week to settle the account which i was happy with. <br> Then they didn't take the money out on the day that we agreed for this to happen. After a further 2 phone calls to vodacom i was assured this would happen on the next attempt and still didn't. <br> Explaining that i couldn't afford for my phone to be suspended as it is a work phone, Vodacom suspended it anyway. Sheer incompetence from the very bottom to the very top. After asking to leave vodacom i was told they would not port my number over as i was in a contract and it was suspended and they couldn't tell me how to pay. Always the big corporate's who really don't care who they hurt on the way!<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2015, 13:33
Official
Hello Warren.Joyce,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM