Why won't you just cancel my contract????

I called beginning of August to cancel my contract, and I'm told I have nothing to worry about my contract is cancelled and I won't be billed come the 1st of September.

So just to make sure I call again on the 28th of August and lo and behold the contract wasn't cancelled as promised. So I go through the process again and the lady assures me that the contract will be cancelled and that I won't need to go into a vodacom store to cancel it. Then today I do a random credit check and it shows that I am in arrears with Vodacom but I was told my "contract has been cancelled".

Now needing to call Vodacom again, I am already ****ed to no end. I asked the lady on the other end why my contract has not been cancelled as of the end of August she tells me that she doesn't pick up anything on the system for a cancellation yet I had called twice before. She has now logged the request for me, I'm supposed to wait 5 business days for them to contact me with a resolution. But why do I feel like nothing will come of this??

Vodacom just cancel my contract please!

Regards,

A very disgruntled customer.