Why Vodacom, Why????

I have been without Vodacom Fibre connection for 36 days, logging 5 Service requests for the exact same issue. This issue is apparently a host account setting. service requests are opened and closed a couple of days later without resolving the problem.

You can only ever speak to a call center person, who in turn can only tell you what the "system says". they were always friendly, even though nothing could be done to expedite the issues. No follow up, no personal contact, no way of escalating the issue. Every new SR comes with the obligatory 24 - 48 hour waiting period before anybody is assigned to the problem.

Same results over and over. We have 5 computers working off this fibre line. Needless to say our out of bundle mobile data is off the charts.

So I have been a loyal Red Premium customer for almost 10 years. Fibre customer since our street was activated more than a year ago. I diligently paid my account every month and for 5 weeks were unable to use one single Byte of data from an "unlimited fibre line".

Even getting out of the contract - which is supposed to be a month to month deal - will take 72 hours during work days.

Web based self service is completely useless. You can only see what SR's you have telephonically logged already. No access to the "owner" of the problem, no report on progress, no way to add details.

"Owner" of the problem have never contacted me to discuss or ascertain the particulars of my observations.

I am DONE! And will advise our multi Billion Rand, multinational company's CFO to change all our cellular contracts to another provider.

If I treated the least of my customers even 1% as poorly as Vodacom Fibre treated me, I would expect to be fired and never have their respect or business again.