Why Vodacom should fire all of their Call Centre Agents

<p>In November 2016, I was phoned by a Vodacom Sales Consultant, and was offered a package that, accordingly to her, would be more affordable than my current package. I agreed and the deal was done. I was informed that my monthly payment would be a bit more the first month, however, would go down the following month, since I had to settle my previous package first. Five months later, I am being billed double the amount that was promised to me during that Sales Call. I have not received a copy of the aggreement and Vodacom are refusing to assist me with retrieving the call record in order for me to query my account. I have phoned the call center on numerous occasions. I merely get transferred from person to person until some agent loses their temper and drops the call. The agents are useless.</p> <p>I have also not been able to send an email query, since Vodacom's "Email Us" service does not work. </p> <p>Out of principal, I have refused to pay my account this month. Why should I pay if they refuse to help me? So now, I am recieving pre-recorded voice calls 4 - 5 times a day harrasing me to pay my account.</p> <p>All I am asking, is for assistance to sort out my account. I simply cant afford to pay that much. I feel like Vodacom do not care about their customers and dont even have the decency to get a real life person to phone me. </p> <p>Just fire all your agents and robo-call your customers...that way they cant complain</p>