DE
Daleen E
1 reviews | Active since Jun 2022
08 Jun 2023, 11:27
WHY VODACOM?
Why do our call charges go up and up, when we have to battle to talk to a robot when we have a problem with using Vodacom???? On what is Vodacom spending the money on because they cannot afford real people anymore? Cheap ROBOT, but they can't support the real people with jobs who support them?
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
08 Jun 2023, 11:52Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jun 2023, 11:52
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DE
Daleen E's updateReviewer Update
08 Jun 2023, 12:14May I please know, "How do I get hold of Vodacom via a real person - immediately?" Is that at all possible anymore? I'm not being difficult, but I want to talk to a real person. Tobi's limited functions cannot help me. I have a real problem, so I would like to speak to a real person, interact and hear what's going on from Vodacom side, listen to alternative advice, if possible, then weigh my options and then I'll be able to know a way forward for me too, because my income is reliant on a phoneline that works.
I hope you can see my point wanting to speak to a real person.
I hope you can see my point wanting to speak to a real person.
DE
Daleen E's update08 Jun 2023, 12:14
Reviewer Update
May I please know, "How do I get hold of Vodacom via a real person - immediately?" Is that at all possible anymore? I'm not being difficult, but I want to talk to a real person. Tobi's limited functions cannot help me. I have a real problem, so I would like to speak to a real person, interact and hear what's going on from Vodacom side, listen to alternative advice, if possible, then weigh my options and then I'll be able to know a way forward for me too, because my income is reliant on a phoneline that works.
I hope you can see my point wanting to speak to a real person.
I hope you can see my point wanting to speak to a real person.