AW
AMBER W

1 reviews | Active since Nov 2013

07 Apr 2022, 12:15

WHY THE HELL IS MY VODACOM FIBRE LINE NOT CANCELLED!!!!!!!!!!!!!!!!!!!!!!! 6 MONTHS LATER

WHY THE **** IS MY VODACOM FIBRE LINE NOT CANCELLED!!!!!!!!!!!!!!!!!!!!!!! THIS SERVICE WAS CANELLED IN SEPTEMBER ALREADY, I HAD TO PAY THE ROUTER/ AND ANOTHER MONTH. SURPISE ****ING SUPRISE, 6 MONTHS LATER MY HUSBAND CREDIT SCORE HAS GONE TO **** BECAUSE OF YOUR INCOMPETENCIES??? WHY HELL IS THERE A BILL OF R1600 IN ARREARS, IF WE ARE NOT STAYING THE PROPERTY, USING YOUR FIBE AND HAS CANCELLED. I WANT SOMEONE TO CALL ME IMMEDIATLY!!!!!!!!! I EMAILS AS PROOF OF CANCELLATION, PROOF OF PAYMENT FOR CANCELLATION FEES. THIS AMOUNT I WANT WRITTEN OFF IMMEDIATLY. DONT TRY ME, I WILL BE TAKING THIS EVEN FURTHER, I WANT DAMN CALL BACK NOW, SINCE ZAMA GUMEDE THE PERSON WHO EVEN CALLED ME TO CONFIRM THE CANCELLATION WAS DONE???? *** SR Number SR*** FTTH Cancellation ,

0
Replies (4)
Vodacom
Vodacom's reply07 Apr 2022, 14:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AW
AMBER W's update03 Aug 2022, 12:47
Reviewer Update
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YOU RESPONDED WITH THE ABOVE MESSAGE, I HAVE PAID THE OUTSTANDING BALANCE OF 670. I HAVE BEEN REQUESTING A PAID UP LETTER, CLOSING STATEMENT 4 TIMES ALREADY. AND HAVE RECEIVED NOTHING!!!!!!!! CAN I PLEASE FOR LAST TIME HAVE A PAID UP LETTER, CLOSING STATEMENT FROM YOU
AW
AMBER W's update03 Aug 2022, 12:47
Reviewer Update
I WANT THE BUREA TO BE UPDATED ACCORDINGLY PLEASE
AW
AMBER W's update03 Aug 2022, 12:52
Reviewer Update
THE BURUEA STILL REFLECTS AN AMOUNT OF R1600 IN ARREARS