Why support a service provider who doesn't support the people?

I've been losing cellphone data due to theft. Ive been trying for more than a week to speak to a live person. I think my simcard has been swopped or something. I keep on getting put through to Tobi. Waste of time and useless. Really.

So now I'm thinking why should I support and spend my hard earned money on a service provider who does not support its people with jobs? Getting in a robot to save money yet our prices go up and up. Whats that all about?