1 reviews | Active since Jul 2011

03 May 2017, 11:55

Why Should I Stay???

<p>I have been deciding whether or not to renew my 19 year long contract relationship with Vodacom, It seems that MTN have far more comprehensive deals (minutes and data) for a lower price. Ive called in but i keep feeling im given the standard speel with no desire to retain my business. If there is a competitive package im not aware of can someone call me or maybe its time to change... </p> <p> </p> <p>There does not seem to be any drive to retain my business (offers of discounts, additional data, etc) which i know is an option as it was done for me some years ago, but through Nashua Mobile. </p> <p> </p> <p>Ive been a client since i was 16 years old and this does not seem to matter, but MTN is actively sourcing my business..</p> <p> </p> <p>Gareth</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 May 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update05 May 2017, 08:40
Reviewer Update

What Amazes me... Is that the above reply from Voadcom on retiaining me as a customer (by saying i would be called) has not happened...

Right here was a golden opportunity to retian a client of 19 years, contractually spending on average R15kp/a (so about R300k contributed to Voadcom with absolutely no effort required to date) and I cant get a call back...

This is shocking!