Why should I beg to be assisted

I am still being transferred from pillar to post. Not a single division at Vodacom is prepared to assist me. The sales department is refusing and customercare department is refusing. I already gave all the information on email that I keep getting asked over and over but no actually assists. Do I have to beg to be assisted???

We acknowledge receipt of your email.

Please provide us with the exact number in question along with the date of upgrade/ new activation so that we can request proof of purchase.

If we need to request a copy of contract, please find below process.

Kindly send us a copy of your I/D via email to request a copy of your contract. A request will be sent to our Document Warehouse and it can take up to 7days to process.

Please inform us with which contract year the cell phone was obtained. If the cell phone was a cash purchased, you will need to obtain the proof from the store where you purchased the cell phone.

You will have to contact our Sales team as they can assist with providing you with a quote on a specific device please call Vodacom Direct Sales department on ********** / ********** (free from a Vodacom sim card)