Why no bag with the new laptop

I have just received my new laptop (in a huge box) but no case. Every other laptop I purchased from Vodacom has had a bag. I cannot get any answers as to why not. Prices go up and yet services go down. When i first ordered they upgraded the wrong number so I had to cancel that order and replace the order on the correct number. waited quiet a while then decided to phone only to be told oh they dont have the suburb where it has to be delivered to, this I gave to the consultant who placed the order. When I asked the customer services why had nobody phoned me to clear that up, I was told sorry we dont work like that. What *******, so you order something and because they dont have a suburb it will lay in whichever department until someone phones. The last order I had with Vodacom only the sim card arrived and not the extender. What is going on with vodacom???????????