***! Why must your customers carry costs for your poor service?

I have been a loyal client of Vodacom for 22 years. I have never received such poor service in my life! I ordered the Huawei P40 Lite online. It does not work with most of my current apps on my P Smart due to the google issue. The phone is useless to me. It was delivered 01/02/2021 On 02/02/2021 I logged a return query with the online sales team. I was told that collection can take up to 10 working days. Out of interest I contacted Vodacom to find out when the collection will happen only to be told that it was not logged on their side. After a very long time being placed on hold, the lady eventually said that it was actually logged and that Ram will collect it...... Some time..... I then asked when it will be collected, as I am being charged for the phone which I had neatly repackaged for collection 2 weeks ago. She placed me on hold, never to speak to me again. I still don't know when it will be collected and sure am not impressed for being charged for a phone which was in use for a day! Is it my fault Vodacom is tardy? Why must I literally pay for your stuff up! I have 4 contracts running, none of which will be upgraded. Consider this my notice period in advance!