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Len R
1 reviews | Active since Jan 2020
25 Jan 2020, 13:33
Why must I pay to fix your mistake
I upgraded a contract in November 2019. A smart small plus topup. Only finding out today that the sales consultant migrated the contract to a different price plan. After assuring me that the price plan was still exactly the same. Now they want to charge me penalties and double the contract subscription to fix their mistake according to 135 customer service. Don't even bother speaking to the shop, because the manager is on leave and the stand in needs to first go find the details.
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Vodacom's replyOfficial
25 Jan 2020, 17:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2020, 17:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Len R's updateReviewer Update
30 Jan 2020, 09:53Monday the store contacted me telling me they're waiting on their scc or ssc or something to that affect to rectify the situation. But now they have gone silent again. I need this problem resolved
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Len R's update30 Jan 2020, 09:53
Reviewer Update
Monday the store contacted me telling me they're waiting on their scc or ssc or something to that affect to rectify the situation. But now they have gone silent again. I need this problem resolved