NM
Nomathemba M

1 reviews | Active since Aug 2024

24 Aug 2024, 08:57

Why must I pay for an insurance that I cancelled?

Why must I pay for the contract that I cancelled? On the 4th of July I received a called from Vodacom insurance department they offered me a comprehensive cover for R200 for each phone and that would be R400 for two phones. I asked that sales lady a number of times if I would only be required to pay R400 she said yes. She didn’t say anything about pro-rata she just said I will have to pay R400. Now they want me to pay a lot of money. I called them and told them to cancel the insurance twice and I told them that I will not be paying for the insurance because I was misled but still they want me to pay so now my debit order for the contract didn’t go through because of the insurance that I have cancelled.

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2024, 05:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team