Why is vodacom so ***********??????

I finally requested an upgrade from prepay to pay monthly. I called customer service to find out when the new allowances will be allocated as I received the phone in the week already. The agent advised me that I now have a new number. I don't think I have to explain the level of anger and frustration I am feeling towards Vodacom right now, I do not want a new number I want my old number ported onto the new contract. Please urgently call me back to fix this mess as the last person dropped the call on me. I want my sale's call listened to and I am requesting a copy of the call to be emailed back to me as soon as possible. I am sick of the incompetence of the people working for Vodacom, I worked for a network company for more than 6 years and this is not the type of service I expect to receive. That person who took my call has probably been rewarded for getting a new connection as I am well aware of the upgrades department's processes and targets. My existing number is linked to all my accounts and code authorizations both personal and professional, it is not an option for me to change my contact number.

Please call me back to fix this issue as soon as possible. Upgrading to a new device should never be this stressful and so much of an inconvenience. You guys are literally stripping the joy from the whole experience.

Worse upgrade experience ever! I have been with Vodacom for over 15 years.