Why is Vodacom not helpful after being in the wrong?

<p>At around 09:02 today I bought 250mb of data.Barely an hour later I was disconnected from the internet.I did not get an sms for less than 4mb for either the initial 50mb I had bought earlier or for the 250mb.</p> <p>I then tried to get an airtime advance.In the next minute when I tried to buy data with this R10,this had also disappeared.I assumed there was a mistake so I tried again. The response was I already had an airtime advance.</p> <p>I then tried for over an hour to get help from Vodacom. Eventually I got through to Mengi. She said she couldn't see either the 250mb or the airtime advance and that I should wait on the system. This was an unacceptable response for me so I asked for the call to be escalated. She unceremoniously put me on hold for a further 20minutes before I was in the PUK menu...which then hung up as I did not enter details for a PUK.</p> <p> </p> <p>1.Why did I not receive an sms when the initial 50mb was almost done?</p> <p>2.What happened to the 250mb I bought after 09:02am?</p> <p>3. Why did I not receive an sms when this 250mb ended?</p> <p>4. What happened to the airtime advance?</p> <p>5.I did not receive an sms confirming the airtime advance purchase nor the airtime.</p> <p>6.The airtime I had was chowed after the 50mb as it appears the 250mbs did not register. This is not how this should be. Will this be reimbursed?</p> <p>7.The consultant I spoke with was unhelpful and unempathetic. Why is this? Was she trained? Will the call be listened to?</p> <p>8. The hassle I have gone through with this incident has caused me distress and a lot of time. How will Vodacom ensure a better customer service in future?</p> <p>9. Since Vodacom is not keeping its end of my contract with them, does that count as breach of contract? </p> <p> </p> <p>I would appreciate a full explanation of why I had to go through this trouble for a system error that wasn't caused by myself.</p>