why is Vodacom ignoring my complaint?? (since Feb)

i am not going to explain the whole situation again...i've emailed the complaints department how many times, each time I have to explain to a new consultant and each time they said they would have to look into my complaint and come back to me...well I've submitted my complaint middle February and still waiting for any phone call / email from Vodacom.<br> <br> the latest ref number I've got, after lodging the same complaint yet again, is S3-85Q6W-WFK6 - this is what Vodacom told me when reveiving this ref number...my complaint has been given to Higher Management and they will reply within 24-48 hours....WELL GUESS WHAT, IS IT MORE THAN 10 DAYS AGO AND I'M STILL WAITING!!!