Why is my contract still active since I requested the cancellation in Feb...?
My contract ended the beginning of this year. We emailed Vodacom the 26 of Feb, mailed to ********** to put my number on prepaid. We received a read receipt. No further communication from Vodacom, so we followed up. They said they need 8 business days.
We followed up afterward and they said we need to send it to ********** They gave us a reference number: EC-1R1R-3KYC2V FW: Break Even Vodacom. Why did they need 8 days to tell me that? Why not just forward to the relevant department within our own company?
My contract is still active, why don't you put my number on prepaid as requested?
Please do as requested, backdate my request and refund me for your mistake.
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Vodacom's replyOfficial
02 May 2019, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 May 2019, 12:39Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your account is managed by Vodacom Business. The matter is currently being addressed by the relevant team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your account is managed by Vodacom Business. The matter is currently being addressed by the relevant team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply08 May 2019, 12:39
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your account is managed by Vodacom Business. The matter is currently being addressed by the relevant team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your account is managed by Vodacom Business. The matter is currently being addressed by the relevant team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team