Why is it so difficult to cancel a contract

I gave one star because I could not give 0, I don't have a Vodacom number and have been calling from my Telkom number.

I have been on the line for more than house now being sent from pillar to post. my account number is I***-6 I took my month contract on the 11/12/2018 and is supposed to be due for cancellation in December 2020.

firstly every month Vodacom failed to debit my account until I called I have never changed my banking details but debits were not done meaning all my payments would reflect as late payments because I would have to have the inconvenience of dealing with your call center agents and this has affected my credit store.

Today I called in and Spoke to Ayanda whom I could hear was distracted who put me on hold for 12 minutes to tell me that I need to go to a store because my account was handed over to legal. even thought I have told her that i have made the payment nd went to the store and the store told me to call them and if it has not cleared ask to be transferred to accounts. she was told me she cant assist further I need to go to a store.

I then called back and asked to be sent to accounts which I was transferred to accounts where I was told to send my proof of email it will take 30 mins to clear and I can call back.

I then called back and spoke to Nompilo, I asked her to please give me the name of the person I had spoken to before because I want to complain she said she had no access to see the name of the person, I then told her I want to cancel my account she said she cant the account is only due for cancellation in Jan 2022 I asked her how is that possible can she please tell me when I entered into this contract she said she cant tell me that all she can say is I miss payments so my cancellation date has moved ( are you aware of the law of contract? and the consumer protection act and the credit act? if not you better check with your compliance department because I'm not going to pay for something that I don't want when my contractual obligation is finished) Nompilo said sorry nothing I can do took my number and said her manager would call me hour later no call from manager.

I called back again spoke to Vanessa, I am happy with the help I got from Vanessa as she answered all the questions I had and was transparent about her working from home therefore cant call a superior. she advised I call accounts.

Now I cant call accounts, why my airtime is finished. so I sent a request for a call back on twitter I'm still waiting.

Clearly I will have this contract until Jesus comes back