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xolile T

1 reviews | Active since Mar 2009

31 Jul 2017, 21:20

why is it impossible to port to vodacom ?

<p>I went to 2 of your stores in Sandton city to get port to vodacom. I was told that they could not port because my network was refusing my number.</p> <p>I then tried your call centre, and i was told that I have to go to the stores.</p> <p>I then went to the vodacom twitter account to ask for assistance, and I was asked if my number is contract of pre-paid. That was Friday, and I am not having any luck here.</p> <p>Why is this such a difficult process, I just need to know the reason??</p> <p>r</p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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xolile T's update05 Aug 2017, 21:53
Reviewer Update

Still no contact made. Thanks.