Why is is so difficult to report a *****?

This has been dragging on forever. I have notified Vodacom about a ***** committed on my account by a Vodacom employee. Vodacom would not investigate without an affidavit from me stamped at a police station, despite my being the aggrieved party, and despite my submitting one stamped by a commissioner of oaths. Affidavit now stamped by police station, still no resolution to this issue. No wonder employees feel free to commit *****, Vodacom does everything it can to avoid investigating and assisting the customer