JJ
Jennifer J
1 reviews | Active since May 2012
01 Sept 2025, 09:07
Why is cancelling my insurance cover such a struggle?
I am struggling to cancel the Insurance i took for my laptop because it turns out it is not what i bargained for. I called *** of 13 Aug 25 and was assisted by Mary-Jane who indicated that she is processing the cancellation and that i will receive main in 2/3 days. I waited for the email in vain. On 29 Aug 25 called again and was assisted by Zandi who said they don't send emails that why i did not receive one. She said she'll send an sms shortly after the call. Nothing came and now it means i will be billed for an insurance that i do not want or need as i do not use the device anymore. You really are working so hard to run your business to the ground.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Sept 2025, 12:06Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2025, 12:06
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
JJ
Jennifer J's updateReviewer Update
03 Sept 2025, 11:16A person by the name of Ashley tried calling yesterday but did not leave a number which i can call back. This means that my insurance cover tab is still running until such time that my insurance cover is properly cancelled. It is more efficient for your consultants to leave a number that they can be called back on instead of me now waiting indefinitely for a call from them. The run around you give us for having a business relationship with you is just insane.
JJ
Jennifer J's update03 Sept 2025, 11:16
Reviewer Update
A person by the name of Ashley tried calling yesterday but did not leave a number which i can call back. This means that my insurance cover tab is still running until such time that my insurance cover is properly cancelled. It is more efficient for your consultants to leave a number that they can be called back on instead of me now waiting indefinitely for a call from them. The run around you give us for having a business relationship with you is just insane.
JJ
Jennifer J's updateReviewer Update
05 Sept 2025, 11:30Thank you Ashley for handling my query in the manner that you did, professionally and with diligence. Like i said to you, I always wonder why Vodacom has people like you dealing with complaints on HelloPeter, and not at the coalface of service delivery, so that matters are dealt with efficiently without customers having to post on HelloPeter. Early in the year when i had issues with an insurance claim the same thing happened, once I reported on HelloPeter it was handled efficiently. Once again, thanks a mill for your professionalism and care.
JJ
Jennifer J's update05 Sept 2025, 11:30
Reviewer Update
Thank you Ashley for handling my query in the manner that you did, professionally and with diligence. Like i said to you, I always wonder why Vodacom has people like you dealing with complaints on HelloPeter, and not at the coalface of service delivery, so that matters are dealt with efficiently without customers having to post on HelloPeter. Early in the year when i had issues with an insurance claim the same thing happened, once I reported on HelloPeter it was handled efficiently. Once again, thanks a mill for your professionalism and care.