Why have a call centre with no consultants???

It is the most frustrating thing in all the world to try and get to speak to a consultant from vodacom! I swear you have to apply for amnesty just to get to an automated thing that has you repeat the same phrase like 20 times. Their chat bot is USELESS and they keep subscribing me to **** after putting a subscription block on to avoid getting subscribed to stuff. They need to take a que from their competitors because r Vodacom just clearly can't get it right.