Why go the extra mile to cancel lines and stuff, they still do their own ****.

Vodacom has this policy that when your contract is approaching the end, their retentions team contacts you and I would assume that would be the right to do.

As this guy speaks to you and gets an idea of what it is that you'd like to consider staying the with the network and making the world's promises. After taking up a rather contract deal with them, he promises that the previous contract or lines will all be canceled, cherry on top is that I don't even use these lines. He will arrange a refund and ensure that only the new instalment will be deducted and so on and so for 3 months this is how its been going. A double debit every month.