hH
honeycoast H
1 reviews | Active since Nov 2016
22 Oct 2018, 09:26
Why expect service at Vodacom Fiber as there is none?
On the 6th of September I sent in an email to find out why I was paying for a 20/10 fiber service and only receiving 10/10 Fiber service, With no feedback at all on the 01/10 I followed up by email, still no response. This morning I call in to find out what the problem is and I get told that it has not been assigned as I have not called in to find out what the problem is. Disgusting, unprofessional service. This needs urgent address.
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Oct 2018, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2018, 14:04Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply23 Oct 2018, 14:04
Official
Good Day,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
The Fibre Team can also be reached on ***.
Regards
Vodacom Consumer Website Team
Vodacom Consumer Website Team