Why even have an online division if they are not doing anything?

Item: Vodacom
Rating: 1
Author: Brendan M

Absolutely useless to use Vodacom Online to do Cellphone upgrades to save the few Rand if done via a store as every single time there are major issues. This is now the 5th or 6th upgrade that I have done through you and still no improvement over the previous efforts. I have done the upgrade online at least 2x weeks ago and somebody would have phoned by now to confirm the order. phoning now to check why there is such delay I am told that NOTHING has been captured, processed or no sign of an upgrade at all. Why even have an online division if they are not doing anything?

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Replies (1)

Vodacom's replyOfficial

22 Oct 2020, 13:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply22 Oct 2020, 13:59

Official