WHY DONT YOUR CONTACT US FOR QUERRIES LOGGED

Item: Vodacom
Rating: 1
Author: Abie C

<p>A couple of querries was logged. Why dont you pick up the phone and talk to me. It is regarding a premature cancellation which all the documents was emailed, and now all of the sudden the payment does not reflect. I want to talk with somebody at back office at the accounts department that know what they are doing. </p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Jul 2016, 10:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 Jul 2016, 10:13

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Abie C's updateReviewer Update

19 Jul 2016, 10:43

I Have logged a couple of complaints and nobody phones you. Can someone please phone me.

Abie C's update19 Jul 2016, 10:43

Reviewer Update

I Have logged a couple of complaints and nobody phones you. Can someone please phone me.