Why don't I ever learn with Vodacom

Item: Vodacom
Rating: 1
Author: Mandy L

Hi, there. So I thought I'd give Vodapay another shot, just to disappointed again. I purchased the 100 GB for 30 days Vodapay exclusive offer @R299. While busy with the transaction, a message popped up to say that the transaction could not be processed. 5 minutes later R299 x 2 was deducted!

I contacted the call centre and was informed that unfortunately the data is already with me, they cant cancel the transaction, I must try to not use the second 100GB and must try to request a refund in 30 days.

Why did they not put things in place as remedy for situations like this? Now a customer be inconvenienced.

Please help. R299 is not small change i the current economy

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Apr 2022, 11:24

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply14 Apr 2022, 11:24

Official

Mandy L's updateReviewer Update

11 Jun 2022, 19:47

I am STILL waiting on the R299 refund. I was promised the refund in May,it is June and nothing ye***** disgusting how you take food out of people's mouths. F*n disgraceful

Mandy L's update11 Jun 2022, 19:47

Reviewer Update

I am STILL waiting on the R299 refund. I was promised the refund in May,it is June and nothing ye***** disgusting how you take food out of people's mouths. F*n disgraceful